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Your questions,
thoughtfully answered.
From adding a personal touch to knowing what happens next, find the details you need right here.
Products & personalisation
What can I find at Printfluence Media?
Our collection includes personalised greeting cards, art prints, custom gifts and keepsakes, designed around the people and moments that matter to you.
Can I personalise my order?
Most products can be personalised with names, dates, messages or other details. Check the options on the product page to see what is available for your chosen item.
Where do I add my personalisation?
Use the personalisation fields on the product page before adding the item to your basket. Please check names, dates and spelling carefully before completing your order.
Processing & delivery
How long does it take to prepare my order?
Orders are usually processed within 1 to 3 business days. Timing can vary by product and personalisation, so check the information for your chosen item and at checkout. Processing time is separate from delivery time.
How much does delivery cost?
Delivery charges depend on your destination, parcel weight, order value and available Royal Mail service. UK orders show the applicable Royal Mail options; eligible international destinations use Royal Mail International Tracked. The exact rate is shown at checkout before you place your order.
Do you deliver outside the UK?
Yes. We ship from Great Britain to the United States, Switzerland, Norway and Iceland, using Royal Mail International Tracked where available. We currently deliver within England, Scotland and Wales. Due to the EU General Product Safety Regulation (GPSR), we have temporarily suspended delivery to all 27 EU countries and Northern Ireland (BT postcodes) while we review our compliance arrangements. All other destinations outside our listed delivery areas are also unavailable.
Visit our Delivery Information page for the current destination list and shipping options. International shipments may attract customs charges or prepaid duties, depending on the country and service.
When will my order arrive?
Delivery estimates depend on the service and destination, and start after dispatch. Carrier delays, seasonal demand and customs processing can affect these estimates. See our delivery information for more details.
Order changes & help
Can I change an order after placing it?
If your order has not yet entered production, we may be able to help. Contact us as soon as possible with your order number and the change you need. Changes are not guaranteed.
What if something is wrong with my order?
Please get in touch with your order number and a description of the issue so we can help. You can also read our returns and refunds policy.
Where can I find my account and orders?
Visit My Account to sign in and view orders linked to your account. If you need help finding an order, contact us with your order number.
How can I contact you?
Use our contact form for questions about a product, personalisation or an existing order. Include your order number if your question relates to a purchase.